PointDeeLINE Official Account
The fastest way to reach us. Add @pointdee and send your question.
Support & Contact
We are here to help with your account, points and payouts.
For account deletion, privacy requests and detailed issues.
Support hours: Monday–Friday, 09:00–18:00 (Thailand time, UTC+7). We usually reply within 1–2 business days. For payout questions, please include your registered phone number and the date of your request. Never send your OTP code. We will never ask for it.
Frequently asked questions
How many points equal one baht?
100 points = 1 THB. You can see your balance and its baht value on the Wallet screen.
What is the minimum withdrawal?
Your first withdrawal needs at least 10 THB (1,000 points). Later withdrawals need at least 50 THB (5,000 points). The app always shows the current minimum.
How long does a withdrawal take?
Every request is reviewed by our team before payment, which usually takes a few business days. After approval, the money is sent to your PromptPay. You can follow the status in the withdrawal history inside the app.
My withdrawal was rejected. What happens to my points?
Points from a rejected request are returned to your balance automatically. The reason is shown as a note on the request. If you do not understand it, contact us.
I sent the wrong PromptPay number. Can you get the money back?
Transfers to PromptPay are generally not reversible. Please check the number carefully before you submit. Contact us as soon as possible and we will do our best to help.
I watched an ad but did not get my points.
Points are credited after our server receives Google’s confirmation. This usually takes a few seconds but can take longer. Keep the app open for a moment and check again. If the points do not arrive after 10 minutes, contact us with the time of the ad.
I completed a survey or offer but there are no points.
Partners confirm completions on their side and some need hours or days. Surveys can also disqualify you part-way through, which pays nothing. If you completed everything and are still missing a reward after 72 hours, contact us with the offer or survey name and date.
Why did some points get deducted?
A partner can cancel (reverse) a reward after it was paid, for example when an offer is not approved. We then deduct the same points. See section 5 of the Terms of Service.
Why can’t I register? It says the device or phone is already used.
Each person may have one account, and each phone number and device can be linked to only one account. If you changed phone or lost access to an old account, contact us.
I did not receive the OTP code.
Wait a minute, check that the phone number is correct and has signal, then request a new code. There is a short cooldown between requests. If it still does not arrive, contact us.
How do I delete my account or my data?
Email [email protected] from your registered contact or message us on LINE with your registered phone number. We will confirm your identity and process the request within 30 days. See the Privacy Policy for details.
How do I change or withdraw my ad consent?
Use the privacy or ad choices option in the app where available, or reset your advertising ID in your phone settings (Android: Settings → Google → Ads; iOS: Settings → Privacy & Security → Tracking).