Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) are an agreement between you and PointDee (“PointDee”, “we”, “us”) for the PointDee mobile app, website and related services (the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter a binding agreement.
• The Service is intended for users in Thailand. You must have a Thai mobile number that can receive SMS and a PromptPay account in your own name if you want to withdraw.
• You may hold one account per person, one phone number and one device. Duplicate accounts, shared accounts and accounts created with another person’s identity are not allowed.
• You must provide accurate information and keep your phone secure. You are responsible for activity on your account. Tell us immediately if you think it has been misused.
• You must not transfer, sell or lend your account.

3. Points and rewards

• Points are earned through check-ins, rewarded ads, offerwalls, welcome bonuses and other promotions we offer. The amounts, limits and streak bonuses are shown in the app and may change.
• Points are not money, a financial product, a deposit or a currency. They have no value outside the Service, cannot be transferred to another user and are redeemable only as described in these Terms.
• At the time of writing, 100 points equal 1 Thai baht (THB). We may change the exchange rate, daily limits, cooldowns and minimum amounts for the future, and we will show the current figures in the app.
• All points are credited by our servers after verification. If a credit was made by mistake (for example, a technical error or a duplicate), we may correct your balance.
• We may set expiry rules for inactive accounts, with notice in the app or by email or SMS where reasonably possible.

4. Rewarded ads

• Some rewards depend on you watching a rewarded video ad (provided through Google AdMob) until the reward is confirmed. Closing an ad early may mean no reward.
• Ads depend on availability. We do not guarantee that an ad will always be available or that every view will result in a reward.
• You must not click ads artificially, use automated tools, or encourage others to do so. Invalid ad activity can lead to loss of points and account suspension.
• Where required, we ask for your consent for ad personalisation (Google UMP on supported regions, and Apple ATT on iOS) as described in the Privacy Policy.

5. Offerwalls and surveys

• The Earn section offers third-party offerwalls and surveys, which may include CPX Research, AdGem, Lootably, Pollfish, Torox and others. They are operated by those partners, not by PointDee, and have their own terms and privacy policies.
• Rewards depend on the partner confirming that you completed the requirements honestly and in full. Partners may reject a completion, apply screening rules (surveys often disqualify participants), or reverse a reward later.
• If a partner reverses or cancels a reward, we may deduct the same points from your balance. If your balance is not enough, we may hold future earnings or withdrawals until the amount is recovered.
• You must answer surveys truthfully and complete offers yourself. You must not use VPNs, proxies, emulators, rooted-device tricks or multiple accounts to take offers or surveys.
• We are not responsible for the content of third-party offers or for any purchase or sign-up you make with a partner. Read the partner’s terms before taking part.

6. Withdrawals to PromptPay

• You can request a withdrawal of your points as money paid to a PromptPay mobile number or national ID. Currently the minimum is 10 THB (1,000 points) for your first withdrawal and 50 THB (5,000 points) for later withdrawals. These amounts may change, and the app shows the current minimum.
• You are responsible for entering correct PromptPay details. Payments sent to the details you gave us cannot normally be recovered if the details are wrong. The PromptPay account should be in your own name.
• Each request is reviewed by us. We may ask for more information to verify your identity, check for fraud or comply with the law. Review normally takes a few business days, but we do not promise a specific time.
• Points are deducted when you submit a request. If we reject a request, the points are returned to your balance. Points obtained through fraud or breach of these Terms may be removed separately under sections 7 and 8.
• When we approve a payment, we transfer the money to PromptPay and may attach a transfer slip or reference to your withdrawal record. Banks or payment networks may apply their own fees or limits; delays caused by them are not our responsibility.
• We may refuse, delay or reverse a withdrawal if we reasonably suspect fraud, abuse, a partner reversal, an error, or if the law requires it.

7. Fraud and prohibited conduct

You agree that you will not:

• create more than one account, or use another person’s phone number, identity or PromptPay account;
• use bots, scripts, auto-clickers, emulators, VPNs/proxies, modified apps, or any method to fake ad views, check-ins or offer completions;
• exploit bugs, delay or replay requests, or interfere with how points are calculated or credited;
• reverse engineer, scrape, attack or overload the Service, or try to access data that is not yours;
• give false answers on surveys or false information to us or our partners;
• use the Service for money laundering, scams or any illegal purpose; or
• harass our staff or other users, or post unlawful content.

We use automated and manual checks to detect these behaviours. Our decisions about fraud are made in good faith and, if you disagree, you can ask us to review them (see section 16).

8. Suspension and termination

• We may suspend, restrict or close your account, remove points and refuse withdrawals if you breach these Terms, if we suspect fraud, if a partner or Google asks us to, or if the law requires it. Where practical, we will tell you why.
• You can stop using the Service and request account deletion at any time by contacting support. Unspent points have no cash value after deletion. We may keep records we are legally required to keep (see the Privacy Policy).
• We may stop or change the Service, in whole or in part. If we end the Service, we will give you reasonable notice and a chance to withdraw eligible balances above the minimum, unless your account is suspended for breach.

9. Third-party services

The Service relies on third parties such as Google AdMob, offerwall partners, SMS providers, banks and cloud hosts. Their availability and terms are outside our control. We are not responsible for their acts or omissions, but we will try to resolve problems on your behalf where we reasonably can.

10. Intellectual property

The Service, including the PointDee name, logo, design and software, belongs to us or our licensors and is protected by law. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app for its intended purpose. You must not copy, modify, distribute or create derivative works from it except as the law allows.

11. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we do not promise that the Service will be uninterrupted or error-free, that ads, offers or surveys will always be available, or that you will earn any particular amount. PointDee is not an investment, a source of guaranteed income or a regulated financial service.

12. Limitation of liability

To the maximum extent permitted by law, PointDee and its owners, staff and suppliers are not liable for indirect, incidental or consequential loss, loss of profits or data, or loss caused by third parties, events outside our reasonable control, or your breach of these Terms. Our total liability to you for any claim related to the Service is limited to the value of the points in your account at the time of the claim, up to 5,000 THB. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

13. Taxes

You are responsible for any taxes that apply to money you receive through the Service. We may keep records and, where the law requires, report or withhold amounts.

14. Changes to the Service or these Terms

We may update these Terms, for example to reflect new features, partners or legal requirements. We will post the new version on this page and update the date above. For important changes, we will also notify you in the app. If you keep using the Service after the effective date, you accept the updated Terms. If you do not agree, stop using the Service and contact us to close your account.

15. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Thailand. Please contact us first so we can try to resolve any dispute in good faith. If we cannot, the courts of Thailand will have jurisdiction, without affecting any mandatory consumer rights you have under your local law.

16. Contact

Jaturong Phaisansubtavorn, Bangkok, Thailand
Email: [email protected]
LINE: @pointdee
See also our Support page.